This policy explains what information Affordable Healthcare Charlotte collects when you use this site or contact us about healthcare options, how we use it, and the choices you have.
Last updated: September 29, 2026
When you submit a form, call, or email us, we collect what you choose to share. That usually includes:
Please keep the message field of our forms general. You do not need to describe medical conditions, diagnoses, or treatments to ask a question, and we ask that you do not send Social Security numbers, bank account numbers, or payment card details through the site.
Like most websites, this site records basic technical details when you visit: IP address, browser and device type, pages viewed, time on the page, and the site or search that sent you here. This comes from cookies and similar technologies.
We may use a third party call and form tracking service to understand which pages and marketing sources produce inquiries. When you call a number listed on this site, that service may record the number you dialed, your phone number, the date and time, the length of the call, and the marketing source connected to your visit. If a call is recorded, you will be told at the start of the call.
We contact you using the phone number or email address you provide. Consent to receive calls or texts is not a condition of receiving information from us, and you can ask us to stop contacting you at any time.
We do not sell your personal information. We share it only in these situations:
See our Referral Marketing Disclosure for how we may be compensated when you choose to work with a carrier or program we discuss.
Cookies let the site remember your visit and let us measure traffic. You can block or delete cookies in your browser settings. If you do, parts of the site may not work the way they should, but you can still reach us by phone or email.
We send email about the question you contacted us about. If we ever send marketing email, every message includes an unsubscribe link, and unsubscribing stops those messages. Reply STOP to any text message to stop texts.
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. We will do so unless we need to keep a record for legal or regulatory reasons, and we will tell you if that is the case.
This site is intended for adults researching healthcare options for themselves and their households. We do not knowingly collect information from anyone under 18.
We take reasonable steps to protect the information you share, including using trusted service providers and limiting who can see client records. No website or email system is completely secure, so please share only what is needed and use the phone for anything sensitive.
We keep inquiry records for as long as they are useful for serving you and for as long as the law requires, then delete or anonymize them. [Confirm retention period with counsel, for example 5 years, and any carrier or regulatory record-keeping requirements]
We may update this policy from time to time. The date at the top of the page shows the current version.
Call 704-259-4773 or email contact@affordablehealthcarecharlotte.com and we will get back to you.